PRODUCT ISSUES

Please let us know if you have any product-related questions or concerns, and we will address the matter as quickly as possible, within 24 hours of receiving your inquiry.

OUR POLICIES

30-day money-back guarantee

For 30 days after the date of purchase, return your undamaged ALESCO product and receive a full refund for ANY reason.

5-Year Warranty

For 24 months after the date of purchase, we take care of all quality-related issues with a REPLACEMENT.

Free user support

Not sure how to get your ALESCO product to work properly? Contact our world-class, friendly support team for quick solutions.

Limitations

Our returns and exchange service is limited to all purchases made from ALESCO. If you purchased through a different retailer, please contact them directly.

Warranty-related shipping costs can only be covered in the country of purchase.

If returning an item, please ship it back within 20 days after you receive approval. Further delay may void your return.

Friendly reminder: When contacting us for help, be sure to have your ALESCO product handy for troubleshooting!

In the event our exchange policy changes, we'll be sure to update this page.

CONTACT US

CONTACT DETAILS

Hotline

(707) 308-2900(US)

Hours

Mon-Fri 7am - 5pm (PST)

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